Terms and Conditions of Use

These Terms and Conditions (hereinafter, “the Terms”) govern the use of the Scennio platform (hereinafter, “the Platform”), owned by NOCTION PLATFORM, S.L., a company incorporated under the laws of Spain, with registered office at Edificio Lanzadera, La Marina de València, Carrer del Moll de la Duana, s/n, 46024 València, Spain, with tax identification number NIF B88997002.

Contact: info@scennio.com.

Access to and use of the Platform implies full acceptance of these Terms. If the user (hereinafter, the “User”) does not accept any of its provisions, they must refrain from using the Platform.

Scennio is a technology platform that connects organizing establishments (restaurants, nightlife venues, rooms, promoters, etc., hereinafter the “Establishment”) with end Users, allowing them to purchase tickets, reserve tables or spaces, sign up to guest lists, place orders and pay for consumption.

Scennio acts exclusively as a technology intermediary. The main service contract (the ticket, the reservation, the order) is always entered into between the User and the Establishment responsible for organizing the event or service. Scennio is not the seller, organizer, producer or insurer of the services contracted through the Platform.

The minimum age applicable to each event or service is the one published by the Establishment at the time of purchase and is shown to the User before completing the transaction. Certain events may not require any minimum age (for example, family, sports or alcohol-free activities); events subject to nightlife regulations or to the sale of alcoholic beverages will usually require a minimum age of 18 years, or the age set by the applicable local regulation.

The Establishment may require the presentation of a valid identity document at access to the event or service. If the document does not match the holder of the ticket or reservation, or if the minimum required age cannot be verified, the Establishment may deny access without any refund of the price or management fees.

• Prices shown include applicable taxes unless expressly stated otherwise.
• The management fees that Scennio applies for technological operations (issuance, payment processing, support) are itemized visibly before confirming the purchase, alongside the subtotal and final total.
• Payment is processed through secure third-party PCI DSS-certified payment gateways. Scennio does not store the User’s card data.
• The Establishment may set additional conditions applicable to each event or service (capacity, minimum age, dress code, etc.), which will be shown to the User before completing the purchase and will form part of the contract with the Establishment.
• For events with tiered pricing, the applicable price is that of the tier in force when the purchase is confirmed. Tickets are reserved when the User taps “Pay”, not when they are selected: if the tier sells out while the User is completing their details, the price of the next tier will apply, as shown in the total amount displayed before the payment is confirmed.

Tickets and reservations purchased through the Platform are intended for personal use by the buyer. Resale above the original price is prohibited, as is their use for unauthorized commercial purposes, their systematic assignment, or their distribution through secondary marketplaces without express authorization from the Establishment.

Scennio and the Establishment may cancel without refund any ticket obtained, transferred or used in breach of this clause and deny access to the event.

As a general rule, consumers purchasing products or services at a distance have a 14 calendar day right of withdrawal in accordance with Directive 2011/83/EU and Royal Legislative Decree 1/2007.

However, Article 16 of Directive 2011/83/EU and Article 103 of Royal Legislative Decree 1/2007 expressly exclude the following services, among others, from this right:

• The supply of accommodation services, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

Event tickets, table reservations, guest lists and other services purchased through the Platform are tied to a specific date and are therefore excluded from the right of withdrawal. The purchase is binding from its confirmation.

The cancellation and refund conditions applicable to each product or service are those published by each Establishment at the time of purchase and are incorporated into the contract between the User and the Establishment.

• Cancellation or refund requests must be addressed to the organizing Establishment. Scennio facilitates the operation when the Establishment authorizes it.
• If the User voluntarily cancels a purchase or booking, or does not show up (no-show), the management fees applied by Scennio are non-refundable, as they correspond to technological and operational services already rendered at the time of purchase (ticket issuance, payment processing, support). Any refund of the price of the product or service is governed by the conditions published by the Establishment.
• If the Establishment cancels, suspends or substantially modifies the event or service (date, venue or essential content), the User is entitled to a refund of the total amount paid, including management fees, unless the User expressly accepts an equivalent alternative offered by the Establishment. Scennio will process the refund to the same payment method.
• Table or space reservations with deposit may be subject to a no-show policy: the deposit may be retained in whole or in part if the User does not show up within the reserved time slot, as published by the Establishment at the time of the reservation.
• Where a refund is due, it will be processed via the same payment method used in the purchase and within a maximum period of 14 calendar days from approval, in accordance with Article 13 of Directive 2011/83/EU.

Scennio acts as a technology intermediary and is not liable for:

• The organization, quality, content or running of the events or services offered by the Establishments.
• Changes, cancellations or modifications made by the organizing Establishment.
• Damages or losses arising directly or indirectly from the use of the services contracted with the Establishment.
• Non-compliance with the particular conditions set by the Establishment (capacity, dress code, age, etc.).

Scennio undertakes to keep the Platform operational and secure, applying reasonable technical and organizational measures to protect Users’ data and transactions. Scennio does not guarantee uninterrupted availability of the service against technical causes or force majeure.

To the maximum extent permitted by law, Scennio’s aggregate liability to the User arising out of or in connection with these Terms shall be limited to the amount of management fees actually paid by the User in the transaction giving rise to the claim. Nothing in these Terms excludes or limits liability for wilful misconduct, gross negligence, death or personal injury caused by negligence, or any mandatory consumer rights.

Scennio may cancel the affected transactions and restrict access to the Platform in the event of: use of unauthorized payment methods, abusive or unjustified chargebacks, identity impersonation, fraudulent conduct, or repeated breach of these Terms. Scennio may block future purchases from the payment methods, devices or identifying data linked to the transaction and retain only the records strictly necessary for fraud prevention.

The User undertakes to use the Platform in accordance with these Terms, the law and good faith. The following are expressly prohibited: automated access via bots, crawlers or scraping; copying, mass extraction or reuse of data; reverse engineering, decompilation or modification of the software; introduction of viruses or malicious code; interference with the security or availability of the service; and any unlawful use or use that infringes third-party rights.

Neither party shall be liable for failure to perform its obligations when such failure is due to causes beyond its reasonable control, including natural disasters, pandemics, decisions of public authorities, power or telecommunications outages, cyber-attacks, labour disputes or any other event of force majeure. The affected party shall notify the other as soon as possible and take reasonable steps to mitigate the impact.

The processing of the User’s personal data is governed by the Privacy Policy, which forms an integral part of these Terms.

The User acknowledges and accepts that their identification and contact data will be communicated to the contracting Establishment for the sole purpose of providing the service (access control, reservation management, customer service and compliance with the Establishment’s legal obligations).

The sending of commercial communications by Scennio shall require the User’s prior and express consent, in accordance with Article 21 of Spanish Act 34/2002 (LSSI-CE). Such consent may be revoked at any time directly from the communication or by request via email.

Certain events may be photographed or recorded by the Establishment or by authorized third parties for informational or promotional purposes. The legal basis for the processing of image data, the specific purposes and the exercise of rights are governed by the information provided by the Establishment at the event entrance. Scennio is not responsible for image processing carried out by the Establishment.

All content of the Platform, including texts, graphics, logos, icons, images and software, is the property of Scennio or its licensors and is protected by intellectual and industrial property laws.

Scennio may modify these Terms at any time. The modifications will be effective from their publication on the Platform. Where the changes are substantial and affect the rights of the consumer User, Scennio will notify them at least 15 calendar days in advance of their entry into force through the usual contact channels. Continued use of the Platform after the entry into force will imply acceptance of the new conditions with respect to operations carried out from that moment on.

Consumer Users may refer disputes to the consumer alternative dispute resolution entities accredited under Spanish Law 7/2017 of 2 November, and in particular to the Spanish Consumer Arbitration System (Juntas Arbitrales de Consumo); Scennio will decide whether to take part on a case-by-case basis. The European online dispute resolution (ODR) platform ceased operating on 20 July 2025 pursuant to Regulation (EU) 2024/3228. Before using any of these channels, the User may send their complaint to info@scennio.com .

Users residing in Spain have access to official complaint forms in accordance with the regional regulations applicable to the Establishment. They can be requested directly from the organizing Establishment or, with respect to the operation of the Platform, by email to info@scennio.com .

These Terms are governed by Spanish law, without prejudice to the mandatory rights afforded to the consumer User under the consumer legislation of their country of habitual residence. For the resolution of any dispute, the parties submit to the courts having jurisdiction under the regulations applicable to consumer relations in the place of residence of the consumer User.

These Terms are published in Spanish, English, French, German and Italian. In the event of any interpretative discrepancy between versions, the Spanish version shall prevail.

In accordance with Article 16 of Regulation (EU) 2022/2065 (Digital Services Act, DSA), any person may notify Scennio of the presence of allegedly illegal content posted by Establishments on the Platform.

Notifications shall be sent to info@scennio.com using the subject line «DSA» and shall identify the content, its URL location and the reasons for the alleged illegality. Scennio will acknowledge receipt and process notifications in a diligent, reasoned and non-arbitrary manner.

If any clause of these Terms is declared null or unenforceable by a competent authority, the remaining clauses shall retain full validity. These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the subject matter. The clauses relating to liability, intellectual property, data protection, applicable law and general provisions shall survive termination of the contractual relationship.

For any inquiry related to these Terms, you can contact us at info@scennio.com.